Terms & Conditions
Last updated: November 1, 2026
All sales are final, except as provided in these terms, including for items that are defective, incorrect or materially different from what was shown or agreed. See sections 4 and 6.
Not a toy. Not intended for persons under 14. Contains small and sharp parts (choking and injury hazard). See section 7.
1. General
This website is operated by Hop Scotch Collectibles LLC, a Wyoming limited liability company, with its mailing address at 30 N. Gould St. #69527, Sheridan, Wyoming 82801 ([email protected]). In these terms, “we”, “us” and “our” mean Hop Scotch Collectibles LLC, and “you” means the person using this website or placing an order.
This website is not directed to children under 13, and you must be at least 18 years old to place an order. By placing an order or using this website you confirm that the details you give us are accurate and that you accept these terms.
A binding agreement for the purchase of a product (the “Agreement”) is formed when we send you a written order confirmation by email (the “order confirmation”). The Agreement consists of these terms, your order confirmation and our Privacy Policy, and is our entire agreement with you.
We may update these terms. Updates apply to orders confirmed after the “Last updated” date. If any part of these terms is unenforceable, the rest stays in effect. Our not enforcing a right is not a waiver of it.
2. Prices for products and delivery
All prices are in US dollars. Product prices vary by design and model and may change over time. Once the final price of the product is confirmed in your order confirmation, it will not change. We collect and remit sales tax where required by law, and it is shown in your order confirmation. Shipping costs are quoted by the chosen shipping company. For international orders, you are responsible for any customs duties, import taxes and brokerage fees charged by the destination country.
3. Placing an order
Our products are sold to individuals for personal use. For retail or wholesale inquiries, contact us before ordering. You agree to receive order confirmations and notices electronically.
When you first contact us with the intent to purchase an item, we will communicate with you to assist and guide you. Once the item(s), estimated production time (if applicable) and final product price have been agreed to and communicated in writing, and you have confirmed that you wish to proceed, an order confirmation is sent and the order is considered accepted.
We will ask for the details needed to process the order, such as your name and delivery address. The information provided will be shown to you before a shipping label is generated and you must tell us if anything is wrong. We are not responsible for delays or losses caused by incorrect details you give us. We use these details as described in our Privacy Policy.
We may cancel orders we reasonably suspect to be fraudulent.
4. Types of items and specifications for their ordering and refunding
Stock items are pieces that already exist. The shipping cost is included in your order confirmation. Stock items are held for 7 days after the order confirmation, or for as long as agreed in writing. You may pay in full or in installments, but payment in full must be received by the end of the hold period. Otherwise the order may be canceled and we will refund what you paid within 7 business days.
Custom items are made for you to your specifications. We may decline any custom request for any reason, and we will never charge you for a request we refuse.
Production of a custom item begins after we receive a deposit of at least 50% of the product cost, and we will email you when it begins. You may pay the balance in installments.
When production is finished, we will email you to ask for your written approval of the final product. Once you approve it, we will email you to confirm completion (the “completion notice”) and the shipping cost. We will send one reminder email 15 days after the completion notice. A custom order that is not approved within 30 days after we ask for your approval, or not paid in full within 30 days after the completion notice, will be considered abandoned, and refunds are not guaranteed.
A preorder reserves an item that has not yet been released. We will email you when production of your preordered item begins. The shipping cost is included in your order confirmation. You may pay in full or in installments. We will email you 14 days before the estimated release date to remind you of the balance due. When the item is released, we will email you to confirm its release (the “product release notice”). A preorder not paid in full within 30 days after the product release notice will be considered abandoned, and refunds are not guaranteed.
You may cancel a custom order or preorder at any time before production begins by contacting us, and we will refund what you paid within 7 business days. After production has begun, refunds (other than under section 6) are not guaranteed and are considered case by case, and design changes may not be possible.
5. Shipping and delivery
We will discuss the available delivery options with you at the time of ordering, and you may choose among them.
For all orders, payment for the product and for shipping must be received in full before the package ships. Products are shipped within 7 days after we receive full payment for the product and shipping, and the completion or product release notice has been sent (if applicable). We will email you tracking information when your order ships. If we cannot complete or ship your order within the estimated time frame, we will tell you and offer the options of a new date or a full refund within 7 business days for the delayed item.
Delivery times are estimates. Once we transfer products to the carrier, title and risk of loss pass to you.
If a package is returned to us because it was not collected or rejected, we will contact you to arrange reshipment at your expense. If we do not hear from you within 30 days, we may refund the product price minus shipping costs.
6. Returns, refunds and defective items
Precise cancellation and refund rules are established in section 4. We do not offer exchanges for any product.
You may return an item for a refund (including original shipping), repair or replacement only if it is defective, incorrect, or materially different from what was shown or agreed and you tell us within 14 days of receiving the product.
Returned items must be unaltered and in their original packaging, apart from the fault. We pay return shipping for returns we approve under this section, either with a prepaid label or by reimbursing a carrier we approved in advance. Otherwise, return shipping costs are not reimbursed. We will give you the return address when we approve a return. Refunds go to the original payment method within 7 business days after we receive and inspect the return.
7. Product information and safety
Our products are collectibles and contain small and/or sharp parts. They are not toys and are not suitable for persons under 14 years of age. They are not intended for rough handling. Keep away from moisture, water, heat and direct sunlight.
Resin dolls are hand-constructed, so differences across units are normal. They are cast in epoxy resin and have the durability of a display piece. Action figures are made of PVC and nylon. Product images may not match real colors exactly. Accessories and packaging for all products are made from materials such as paper, fabric, clay, paint, yarn and fibers.
8. Intellectual property
The photos, designs, text and logos on this website belong to us or are used with permission. You may not copy or use them commercially without our written permission. If you provide a design, image or other reference for a custom order, you confirm that you have the right to use it. We keep the copyright in the designs we create, including custom ones, and may show photos of our work online. Tell us in writing if you would like your order not shown.
9. Warranty disclaimer, liability and events beyond our control
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR PRODUCTS ARE SOLD “AS IS” AND WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEPT THOSE THAT CANNOT BE DISCLAIMED BY LAW. THIS DOES NOT AFFECT THE REMEDIES IN SECTION 6. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, AND OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER.
Nothing here limits liability that cannot be limited by law. Some states do not allow certain limitations, so some of the above may not apply to you. To the extent permitted by law, we are not responsible for injury or damage resulting from use that does not follow the warnings in section 7.
We are not liable for delays or failures caused by events beyond our reasonable control (such as disasters, strikes, carrier disruptions, government actions, tariffs or customs restrictions). This does not affect your right to a refund for a delayed item under sections 4 and 5.
10. Governing law and disputes
These terms are governed by Wyoming law and applicable US federal law. Before starting any formal claim, please contact us at [email protected] and allow at least 30 days to resolve it informally. Either of us may bring an individual claim in small claims court. Any other lawsuit must be brought in the state courts located in Sheridan County, Wyoming, or the U.S. District Court for the District of Wyoming, and each of us consents to the jurisdiction of those courts. Nothing here limits your rights under consumer protection laws.